[email protected]

The first time I watched a Toyota sensei do a gemba walk in a plastic injection plant, he started with quality issues. The plant manager had put in place red bins to ensure his team checked non-quality parts coming out of the presses daily. He felt this was an extraordinary effort and complained corporate did not let him have the staff he needed to handle so many quality problems at once.

Through the interpreter, the sensei conveyed the idea that looking at quality once a day was simply ridiculous – no wonder the plant had so many quality problems. They needed to stop and investigate every defect, if they ever wanted to make money. Pointing at the hourly board that the plant manager had dutifully installed on the assembly cell, the sensei said: “This is the money board. Until every part is correct first time through, how can you expect to be profitable?”

You can imagine the rest of the conversation. “You don’t understand, we’re different.” “We don’t have the resources.” “What you’re asking is impossible.” And so on and so forth. The plant was mostly plastic injection and simple assemblies to make car components. At one point, the quality manager said, “Ok, we don’t know how to solve our quality problems. There, I’ve said it. Show us how!”

This gave the sensei pause. After thinking about it for a while he picked up a bad part from the red bin at the assembly station. “What is wrong with this part?” the interpreter asked. The quality manager looked at the component and pointed at one of the plastic parts and showed a surface defect on it. “Here – this won’t pass the customer’s inspection.”

“Where is this part made?” the sensei asked. The quality manager led the group to the injection press producing the parts. Sure enough, the red bin already had bad parts in it. The sensei looked at the press for a while, and then asked, “Where is the material kept?”

This took everybody by surprise. After some discussion, the group moved on to storage where large cardboard containers of plastic granules were stored, granules that would then be fed into the machine. “Have you checked the material?” asked the sensei. “Is it homogeneous throughout the load? Or do you have differences from one batch to the other?”

No one had thought of that before. A big quality fight in the plant was that press supervisors kept fiddling with the settings, adding instability to the process. No one had thought that maybe they had a reason for changing the settings: the fact that the material itself changed.

Value stream mapping is a great tool to get to know a plant. As you follow one product back through the process, you get a quick understanding of how it has been broken down into technical steps and develop the ability to distinguish value-adding time from stagnation time (all the time the semi-finished parts wait somewhere). The ratio of value-added time to total lead-time is usually stunningly low.

With the rapid development of the society and economy, more and more Chinese people are paying attention to personal and family health. The demand for healthcare service from hospitals and community clinics has increased exponentially, and with it the number of regulations introduced by the central and local governments.

In the face of increased demand and complexity, Chinese organizations now have an opportunity to embrace lean healthcare principles in order to fulfill the requirements for better care by shortening delivery times and eliminating process wastes. Lean is still new to the Chinese healthcare sector and we hope that the lessons included in this article – which result from Lean Enterprise China’s experience coaching 12 hospitals in southern China (providing care to some 27 million people annually) and training over 900 people – will be useful for other healthcare organizations in the country.

Our purpose at Lean Enterprise China is to improve the quality of healthcare in China, the working lives of hospital employees and the overall performance of hospitals. We do so with the Lean Healthcare Greenbelt Program, an approach that combines coaching and training and that includes: 40 hours of lean healthcare classes and gemba activities to introduce lean healthcare concept and methodologies; online learning to strengthen the trainee’s understanding; the completion of an improvement project (of 12 weeks on average) to connect theory to the daily work; the presentation of an A3 to report the lessons learned during the project; and an evaluation of the A3 and project by LEC.

The main goal of the program is to develop problem-solving capabilities and we are very grateful for the engagement we have witnessed from many of the hospitals’ top management teams. We have held over 30 Greenbelt Programs at different hospitals, mostly in GuangDong province, with about 30 students in each class. We are confident that the over 900 lean seeds we have planted will continue to grow.

In this article, we would like to share some of the best projects we have seen to date.

Full Article: https://planet-lean.com/bringing-lean-to-chinese-hospitals/

You may have read my previous article on the Theodo group. It was an account of the day I spent with Caroline, COO of Theodo France, and it focused on sales and project management at the company. I then decided to go deeper in my analysis of the company, taking you readers on a complete tour of this successful lean organization operating in the digital world.

I think it is a great opportunity to explore how lean techniques and concepts originally developed in the automotive industry have progressively been transposed and merged into the DNA of the tech world. Each of the steps above will be the object of an article, from customer to people, from tech and learning to strategy.

FOCUSING ON CUSTOMER VALUE PAYS OFF

This article focuses on customer value, which is more than a buzzword for the company I am visiting today, Sipios. If the proof is in the pudding, it should suffice to say that, in 2020 alone, its turnover grew fivefold!

The Theodo Group is a galaxy of spin-offs and Sipios, a fintech created in 2017, is one of them. (If you aren’t any more familiar with the term than I was prior to my visit, know that a fintech is an innovating start-up that uses technology to offer new or redesigned banking and financial services.)

Sipios’ offices are located on the top floor of the Theodo building, near the Parisian district of Montmartre. Young start-ups need to attract both customers and talent to thrive, and I bet the view from the rooftop is a big selling point for them!

Rodolphe, co-founder and CEO of Sipios, joined Theodo in 2015 with a Legal and Finance educational background. He started Sipios two years later. “I had done a traineeship in a bank during my studies, and I knew from the very first day that it was not me. I created my own company soon after, but swiftly understood that I needed more experience and understanding of the trade. I wanted to remain in the tech world, learn from more experimented people and join a growing company. This is why I sold my start-up and joined Theodo,” he tells me.

Founding a spin-off barely two years after joining the group can easily be seen as a great success, but it wasn’t exactly a walk in the park. In fact, 2019 turned out to be a difficult year for Sipios. “Offering to deliver an app based on specifications issued by a customer is all well and good, but the problem is that many other companies can code and do the same. We needed something to help us stand out from the crowd,” Rodolphe explains.

We lean thinkers tend to make a rather indulgent use of Japanese words. At times, this can put people off, but I believe that there is no reason why we shouldn’t use Japanese terms, so long as we understand why we are using them and where they come from.

One of the most interesting ones, in my opinion, is kamishibai. In Japanese, this translates into “paper drama”, referring to a form of street theater that became popular in Japan during the Great Depression. In a kamishibai performance, travelling storytellers use paper scrolls to tell stories to their audience. Kamishibai has a strong educational component to it, which makes it very popular in kindergardens for example.

In the lean world, we talk about kamishibai boards (which, like many other tools and techniques, have been borrowed from the Toyota Production System). These are directly linked to organizational learning, having come to represent a fundamental tool for process confirmation and a powerful driver for improvement. Let’s see how they work.

When using a kamishibai board, a manager or supervisor picks one card from the board – either randomly or based on a schedule. Each card shows a specific task or element of the standardized work that is then checked upon (typically as part of a gemba walk) at a working cell or workstation. The card tells the supervisor what she is going to observe on a specific day, ensuring that standards are maintained and that quality controls are held on a regular basis.

In a Schneider Electric factory here in Colombia that I visited recently, day after day the manager and his team picked four cards from the board to go visit four random areas or sections of the line. (Interestingly, their inspiration to introduce kamishibai boards came from a seminar they attended, held by Dr Frederico Pinto, CEO of the cancer treatment center IOV in Brazil – a powerful example of yokoten.) There, the team of managers initiated a dialogue with the production team, starting from the questions shown on the cards they had picked from the kamishibai board. All questions are related to the standardized work in use at the cell. During my visit I saw how managers carry out this enriching exchange about how the work is done and, one more time, I was reminded of how different it was from traditional auditing – a trap it is all too easy to fall into when at the gemba. The team was asked about the different cycles of their daily management, the different meetings taking place and their purpose. Of course, the questions displayed on each card can focus on anything, with huge implications for safety, machine maintenance, quality and, of course, the flow of value towards the customer. It was exciting to see how the Schneider team leverages tools such as this to strengthen their management system, and even more to see how they have been able to take these constructive conversations to other areas of the business, including Engineering and (soon) in Warehousing. Experimentation with kamishibai is leading to great learning across the business, proving that this approach works well in all settings, from manufacturing to administrative tasks and office work.

According to Harvard Business Review, only 23% of US employees agree that they can apply their organizations values to their work every day. Let’s think about this for a second.

As lean practitioners, we recognize that “lean house” as the blueprint of a lean transformation and the medium for communicating organizational values. Indeed, we believe that alignment on what appears in the roof of the house is vital for the success of the transformation.

Whenever we need to choose the way forward, we should consult with our blueprint and ensure that we are sticking to the plan. Recently, while working on changes that were being made to a lean house strategy and helping an organization develop its own blueprint, I had a lightbulb moment. It was the simple recognition that this actually is a house and that a well-designed house like a Frank Lloyd Wright house is seldom changed. When living in the house it fits the needs of the people who live in it.  It is considered as being timeless in its functionality.

How much the owner likes the house will depend on how authentic the early-stage design was, early-stage being the owner’s brief. For the brief to be faithfully executed, communication has to be honest and open. If the building of the house is aligned with the owner’s brief, she will be comfortable. If not, she will start knocking down walls, changing colors and tiles, adding on rooms until they find it comfortable – even if it ends up looking nothing like the original design.

The greatest enemy of design is a lack of authenticity. When a brand is not authentic, we all feel more than a little cheated. The lean house essentially represents the branded strategy of the leader. Steve Jobs is an obvious example: his uncompromising attitude with what he wanted is what turned Apple into a brand. He was uncompromisingly authentic in his demand for alignment.

One of the dangers of team leadership and lean interventions is hijacking a CEO into a strategy that is not part of their personal convictions. Doing this with even the best of intentions will at best slow down a transformation and at worst doom it to failure, depending on how big the gap is between the blueprint and the CEO’s convictions.

There are times when the CEO’s beliefs align with the house, but some of the senior leaders do not have the same convictions. There can be many reasons for this, let me focus on self-preservation and promotion as two of the most common. This ambitious personality type is skilled at avoiding situations that can reveal their flaws. This is part of their strategy. Lean is a threat to them, as, by nature, it is revealing. It is lean’s job to allow one to see problems. Motivated by their agenda, they respond the way they have always done – showing compliance, even enthusiasm.

You might see green charts and flawless 5S in this compliance environment, and you will eventually hear some gentle jibes about Lean Thinking. I see the gentle jibes as fishing lures thrown out into the water to see if they can catch one for the team. It is in this space that a division is slowly being created. A place where one is labeled team players or not.

Whoever is doing well with the lean transformation will be applauded in public but be subject to gentle jibes about their inability to be a team player or possibly labeled as one of the lean geeks.  Note that this small gang of “team players” can do just as much damage to the lean transformation as the CEO, so learning to recognize them is very important. In many ways, they are worse as the damage is purposeful, whereas, with the CEO, it is often done unwittingly with a lack of understanding of the consequences.

Holding this thought in mind, I want us to look at the house in the picture above. In this article, it refers to a fictional Motor Group.

Let’s see where things can go wrong. The house has clarity and direction. It says all the right things, but does it reflect the CEO’s vision? Or have we built a thatched cottage for a person who loves sleek modern design and convinced him or her that it is the way forward?

Maybe in their experience and vision, the owner is happy to see 100 percent market share with 3% net profit on turnover because that is how the business was built. Maybe he has gone along with the house design because it worked for someone else, and he wants to see the same results in his organization, or he was not even present when it was designed and left it to a consultant who deals with the writing of value statements. Maybe he thinks that a value statement is just window dressing.

Well, the roof of the house is about to be tested when a buyer for a large company comes to one of its vehicle dealerships wanting to buy 150 vehicles. The buyer is requesting discounts that will mean that the dealership will earn a 1 percent profit margin on vehicle sales, bringing the overall turnover down to a 3% net profit over the quarter.

Employee happiness leads to greater efficiency and higher quality, which is why it’s increasingly being adopted as an indicator by firms. But how does lean relate to happiness?

Are you a happy person? Here in Brazil, corruption, violence and increasing social inequality in the last four years have made us feel less and less happy. Not to mention the Covid-19 pandemic!

The World Happiness Report, which is prepared annually by the United Nations to assess the perception of happiness in 153 countries, revealed that Brazil ranked 32nd in 2020. In first place for the third year in a row was Finland, “the happiest in the world”, while Afghanistan ranked last for the first time. Countries with a high Human Development Index (HDI) were in the top positions – with the five Nordic nations (Denmark, Finland, Iceland, Norway, and Sweden) in Top 10. Researchers believe that the high levels of trust in other people and in institutions is the reason behind this impressive performance.

The Gross National Happiness (GNH) was popularized in 2012 following a UN meeting in which GNH was recognized as a new paradigm for socioeconomic development. This concept was created by the king of Bhutan, Jigme Singye Wangchuck, in 1972, as an alternative to the commonly used Gross Domestic Product (GDP). Traditional models of development are primarily focused on economic growth, whereas GNH is based on the idea that human society can only progress when spiritual development and material development happen simultaneously, complementing and reinforcing each other.

The Lean Movement is gaining popularity in the construction world, and with good reason–it’s about cutting out waste and increasing value-added activities. Who wouldn’t want that?

Among a myriad of other benefits, removing waste from the process drives greater profits, reduces risk, improves safety, shortens schedules, and improves relationships. Some types of waste as defined by Lean including: 1) Excess Transportation, 2) Inventory, 3) Unnecessary Motion, 4) Waiting, 5) Overprocessing, 6) Overproduction, 7) Defects and 8) Under-utilized Talent. A previous post covered this topic greater in depth.

In addition to tackling these wastes with typical lean processes such as the Last Planner System, 5S, Value Stream Mapping, etc., how can you leverage technology to reduce waste? Below are six categories of technology that you should be looking at.

For full story CLICK HERE

A recently completed research report studies ten projects that all used multiparty agreements and Lean practices¹. The conclusion? Integrated Project Delivery (IPD) motivates teams to collaborate and Lean provides the means to achieve it. IPD is sometimes seen as onerous and complex because it demands that owners and project teams negotiate contract terms such as the shared risk/reward pool and terms of fiscal transparency.

CLICK HERE for full story.

ur company applied Lean techniques to hurricane planning and preparation in advance of the 2017 hurricane season, which turned out to be one of the most active and destructive hurricane seasons of all time. The teams involved followed a Lean process: plan, do, check, adjust. The result was a host of lessons learned that were applied to planning efforts for the 2018 hurricane season.

For full story CLICK HERE