SERIES—The authors discuss Concepts, the second of six elements in their process development model, discovering the key knowledge gaps, and exploring multiple process design options to facilitate learning.
![](http://leaninpublicsector.org/wp-content/uploads/2022/04/Concepts.png)
SERIES—The authors discuss Concepts, the second of six elements in their process development model, discovering the key knowledge gaps, and exploring multiple process design options to facilitate learning.