FEATURE – We start the new year with a reminder to put customers first, always. It is they who make our business and keep our lean initiatives true, says the author.
![](http://leaninpublicsector.org/wp-content/uploads/2023/01/Gaining-lifelong-customers.jpg)
FEATURE – We start the new year with a reminder to put customers first, always. It is they who make our business and keep our lean initiatives true, says the author.